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Solving VoIP one way audio

Solve One Way Audio-Step by Step

One way audio where one side or one party can hear the other, but not reverse, is typically indicative of something stopping either the outbound or inbound audio from reaching the receiving party.   One way audio can be caused by network issues; NAT (Network Address Translation) issues or firewalls, so finding the cause will require simplification of the connection by elimination of some equipment, then testing.  Once the problem device is found its pretty much initiating changes that resolve the issue.  here's how to troubleshoot one-way audio.


Step One- Check your equipment.

The first thing that you need to eliminate is a faulty phone, handset earpiece or a headset on a softphone.  To do the do the following:

Step Two- Simplify the connection.

Troubleshooting instructions for solving one way audio in VoIP.Now that you know the equipment (phone/softphone with headset) are functioning correctly it's time to simplify the LAN (Local Area Connection) and the way the VoIP device is connected.  The first step in one way audio troubleshooting is to simplyfy the connections.  This allows you to identify the actual cause of the VoIP one-way audio. Do the following:

Step Three- Reconfigure your LAN network.

After completing step two you should have achieved a good two-way audio call.   Now you will want to configure your network for your VoIP to work correctly.  This typically might include eliminating a second layer of NAT from your network design.