VoIP Mechanic

Business VoIp Providers

  • Business VoIP Provider

Residential VoIp Providers

  • Home VoIP Service

  • Axvoice

Motorola Surfboard Modem

Motorola Surfboard modem access

The Motorola Surfboard Cable Modems have been a mainstay for Internet connections and perform very well.   These popular modems have several later modems and the SB5100 Docsis 2 modem is indicative of what you may find in any of the Surfboard line.  Their interior pages can give you a snapshot of information about your Internet provider's Internet signal strength and potential problems that could affect your connection and ultimately your VoIP service.


To access your surfboard cable modem open your web browser and use the IP address of  The default page that will open is the Status page.  The information on this page gives a snapshot of a series of events that the modem goes through when establishing a connection to your cable ISP.  The important item that indicates if the cable modem is online is Cable Modem Status, which should indicate Operational (Operational could be displayed in more than one line, where the illustration below shows Done.)  This can be determined by the Online light being solid.

   Motorola Surfboard SB5100 synced up with cable provider.












The next page in the Surfboard cable modem to check and the most important in determining how good the connection is to your cable provider, is the Signal page.


   Screenshot of Signal page in a Motorola SB5100 showing power levels.










Other pages in the Surfboard's internal pages give additional information including a limited sized log file.  Reading Logs on the cable modem can give troubleshooting information, but this information is quite advanced and in most cases would only be a benefit to the provider's technical staff.

The modem should have readings best within these ranges:
  • Downstream Power Level- This level is the downstream signal strength and can be plus or minus.   Typically the lower you go in the minus range the more the modem struggles to keep being acquired.  Getting down below -8 to -10 can result in periodic dB changes where the signal could degenerate even more to possibly -11, -14 or worse and loss of sync.
  • Signal to Noise Ratio- This reading should be above 25/27, but in the 30s would indicate a nice clean signal.
  • Upstream Power Level-  This reading should certainly be lower than 54, depending on specifics about your cable companies equipment, as an absolute maximum, but would be better to be in no higher than the high 40s.  Also known as the transmit level or return signal, as it gets into the higher regions the cable modem will have a harder and harder time keeping connectivity.

(On the left side of this page we offer some more information about power levels.)

Remember, that when checking the cable modem signal levels to remember that these readings are a snapshot at that time.  If you have issues on rainy days then compare the readings on a clear day to one when it rains.  A deterioration of signal strength would indicate a moisture problem in either a splitter, cable or connection degrading your signal.  Normally temperature changes can affect the power levels by plus or minus 3dB; a reason why you would not want signal levels close to the extreme limits.